SunPause support

Questions, problems and ideas are all welcome.

Common questions

How does SunPause work?

The apps you choose share one daily limit. As you use them, clouds drift over the sun, and when the time is up those apps rest until 6:00 am. When you really need one, a short pause with the sun (a few slow breaths or a small game) opens them for 5, 10 or 30 minutes. Focus is a session you start on purpose, and sleep mode is an optional mode that rests your apps from bedtime until morning.

Why does SunPause need Screen Time access?

To count time and to rest the apps you choose. All of it happens on your iPhone. If you turned the access off, turn it back on in Settings › Screen Time › Apps with Screen Time Access › SunPause.

An app stays open during focus

Focus rests everything except what iOS always allows: Phone, Settings, SunPause and your Always Allowed apps (Settings › Screen Time › Always Allowed). To keep an app open during focus, add it there.

I see a grey “Restricted” screen instead of the sun

Sometimes iOS shows its own screen in place of ours. Close the app and open it again.

Notifications don’t appear

A Focus may be holding them. Allow SunPause in the Focus settings.

Your subscription

Manage or cancel

Open Settings › [your name] › Subscriptions on your iPhone, or Settings › Manage subscription in SunPause. Cancel before the trial ends to pay nothing.

Restore a purchase

In SunPause, open Settings › Restore purchases.

Refunds

Purchases are made through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com.

Privacy

Your Screen Time data stays on your iPhone. The Privacy Policy says exactly what is kept and what leaves the device.